Cancellation & Refund Policy

1. Overview

Brata Media Press provides professional digital services that require significant allocation of expert time, resources, and proprietary intellectual capital. This Cancellation and Refund Policy governs the conditions under which project cancellations, service terminations, and refund requests are handled.

By engaging our services, you acknowledge and agree to the terms of this Policy as part of your overall service agreement with Brata Media Press.

2. Project Deposits and Advance Payments

All project engagements require a non-refundable advance deposit prior to the commencement of any work. The deposit amount is specified in each individual project agreement and typically represents a percentage of the total agreed project fee.

The advance deposit covers initial project setup, resource allocation, discovery work, research, and project planning activities. This deposit is non-refundable under all circumstances once project work has commenced.

3. Cancellation Policy

3.1 Cancellation Before Project Commencement

If a client cancels a confirmed project before any work has commenced (typically within 48 hours of signing the project agreement and before the project kickoff call), the advance deposit may be refunded after deducting any administrative and processing fees incurred.

3.2 Cancellation After Project Commencement

Once project work has commenced, the following cancellation terms apply:

• Phase 1 (Discovery and Strategy): No refund of the advance deposit. Any additional fees paid for this phase are non-refundable.
• Phase 2 (Design and Prototype): All payments made to date are non-refundable. Design assets completed to the cancellation date remain the property of Brata Media Press until full payment for completed work is received.
• Phase 3 (Development): All payments made to date are non-refundable. Client is liable for the proportional value of all development work completed to the cancellation date.
• Phase 4 (Testing and Launch): All payments including the final milestone payment are non-refundable. Client is liable for all outstanding fees.

3.3 Cancellation Due to Client Inactivity

If a project is placed on hold due to the client's failure to provide required materials, feedback, or approvals for a period exceeding 60 consecutive days, Brata Media Press reserves the right to treat the project as cancelled. In this case, all payments received to date are non-refundable and the client may be required to pay a reactivation fee to resume the project.

4. Refund Eligibility

Refunds, where applicable, are only considered under the following specific circumstances:

• Brata Media Press is unable to commence or complete agreed work due to circumstances entirely within our control.
• A duplicate payment has been made by the client due to a technical error.
• The parties mutually agree in writing to terminate the project prior to any work commencing, and such agreement includes a refund provision.

Refunds are not provided for:

• Change of mind or change in business direction after project commencement.
• Dissatisfaction with work that has been approved at prior milestones.
• Delays caused by client-side actions or inactions including failure to provide content, feedback, or approvals on time.
• Third-party service failures beyond our control (hosting outages, domain issues, payment gateway failures).
• Services that have been fully delivered and accepted.

5. Retainer and Monthly Service Agreements

For ongoing retainer arrangements such as SEO campaigns, digital marketing management, and maintenance plans:

• A minimum notice period of 30 days in writing is required to terminate a retainer agreement.
• Fees paid for the current billing cycle are non-refundable.
• No partial refunds are issued for unused days within a billing period.
• Retainer cancellation takes effect from the start of the next billing cycle following the 30-day notice period.

6. Dispute Resolution

In the event of a billing dispute or refund disagreement, the client must notify Brata Media Press in writing within 14 days of the date of the invoice or payment in question. We commit to acknowledging all written disputes within 5 business days and providing a formal response within 14 business days.

Disputes that cannot be resolved through direct communication will be referred to mediation in accordance with the governing law and jurisdiction specified in the client's project agreement.

7. Refund Processing

Where a refund is approved, it will be processed within 10–14 business days via the original payment method where possible. Brata Media Press is not liable for any charges, fees, or exchange rate differences incurred during refund processing by banks or payment providers.

8. Contact for Cancellation or Refund Requests

All cancellation and refund requests must be submitted in writing to:

Brata Media Press
Email: business@bratamedia.press
Subject line: Cancellation Request — [Project Name / Invoice Number]

Verbal cancellation requests will not be accepted. All cancellations must be confirmed in writing.